SkaiCloud Network website and service terms

1. Agreement

These Terms of Service govern access to this website and services offered by SkaiCloud Network. By using the website, submitting information, creating an account, accepting a proposal, or purchasing a service, you agree to these terms and the published Privacy Policy. If you act for an organization, you represent that you have authority to bind it.

2. Services

SkaiCloud Network provides managed IT, cloud infrastructure, network and telecom installation, low-voltage cabling, security systems, AI automation, software platforms, field services, and technical consulting.

Website descriptions are general information and do not create a guaranteed scope, price, schedule, service level, or technical result. A signed proposal, statement of work, order, license, or other written agreement controls the specific engagement and prevails if it expressly conflicts with these general terms.

3. Acceptable use

You may not use the website or services to violate law, infringe rights, distribute malicious code, gain unauthorized access, interfere with operations, probe security without written authorization, misrepresent identity, submit unlawful or harmful material, evade usage controls, or facilitate fraud. Automated access must respect published technical controls and written authorization.

4. Accounts and security

You are responsible for accurate account information, authorized users, strong credentials, device security, and activity performed through your account. Notify SkaiCloud Network promptly of suspected unauthorized access. We may restrict access when reasonably necessary to protect customers, systems, records, or legal obligations.

5. Customer content and instructions

You retain rights in information and files you lawfully provide. You grant SkaiCloud Network and necessary service providers permission to host, process, reproduce, transmit, and display that content only as needed to provide, secure, support, document, or comply with the requested service. You represent that you have the rights and authority required to provide the content and instructions.

6. Fees, payments, and taxes

Prices, deposits, recurring charges, payment schedules, reimbursable costs, cancellation terms, and taxes are governed by the applicable proposal, order, invoice, or subscription terms. When payment is processed by Stripe or another provider, that provider's terms also apply. Except where prohibited by law or stated in a controlling written agreement, amounts properly earned or services already performed are non-refundable.

7. Third-party services

Services may interoperate with networks, cloud platforms, payment processors, identity providers, equipment manufacturers, carriers, advertising providers, or other third parties. Their availability, security, terms, and performance are outside SkaiCloud Network's direct control. You are responsible for third-party accounts and licenses assigned to you unless a written agreement states otherwise.

8. Intellectual property

The website, software, workflows, designs, documentation, branding, and original content supplied by SkaiCloud Network are protected by intellectual-property law. No ownership transfers except through an express written assignment or license. You may not copy, resell, sublicense, reverse engineer, remove notices from, or create unauthorized derivative works from protected materials except where applicable law expressly permits.

9. Availability and changes

We may maintain, update, suspend, or discontinue website functions and may change these terms prospectively. We do not promise uninterrupted or error-free operation. Scheduled work, emergencies, internet conditions, customer infrastructure, and third-party outages may affect availability.

10. Disclaimers

To the maximum extent permitted by law, the website and general informational content are provided as available and without implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. Estimates, educational materials, and preliminary recommendations must be validated against the actual site, contract, technical requirements, and applicable law before reliance.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profit, revenue, opportunity, goodwill, or data, arising from these general website terms. Any service-specific liability limitation in a signed agreement controls. Where no signed agreement controls, aggregate liability is limited to the amount paid for the service giving rise to the claim during the preceding twelve months. These limitations do not apply where applicable law prohibits them.

12. Indemnification

To the extent permitted by law, you agree to defend and indemnify SkaiCloud Network against third-party claims arising from unlawful use, unauthorized instructions, infringement by customer-provided content, or a material breach of these terms. This section does not require indemnification for liability caused solely by SkaiCloud Network's unlawful conduct.

13. Suspension and termination

Access may be suspended or terminated for material breach, security risk, unlawful conduct, nonpayment under an applicable agreement, or discontinued service. Provisions concerning payment, ownership, confidentiality, disclaimers, liability, disputes, and retained records survive as necessary to fulfill their purpose.

14. Governing law and disputes

These terms are governed by the laws of California, United States, without regard to conflict-of-law rules, except where mandatory consumer or local law provides otherwise. Before filing a claim, the parties should provide written notice and make a reasonable good-faith effort to resolve the matter. A controlling signed agreement may establish a different venue or dispute process.

15. SkaiCloud Network platform offerings

SkaiCloud Network software, managed-platform subscriptions, digital products, and modules may be governed by additional purchase, managed-service, refund, license, entitlement, and support terms presented before Checkout or activation. Those product-specific terms control the corresponding purchase. Customer-managed infrastructure and third-party services remain the customer's responsibility unless a separate written managed-services agreement states otherwise.

16. Contact and complete agreement

These terms, the Privacy Policy, and any applicable signed agreement or product-specific terms form the complete agreement for their subject matter. If one provision is unenforceable, the remaining provisions continue to apply. Failure to enforce a provision is not a waiver.