Customer policy

Digital Software Refund Policy

Last updated: July 27, 2026

1. Request period

Submit refund requests within 14 calendar days of purchase by emailing skaicloud.agent@skaicloudnetwork.com from the fulfillment address. Include the Stripe receipt or internal order ID. This voluntary period does not limit any non-waivable rights under applicable law.

2. Before activation

A full refund is generally available during the request period when the license has not been activated and the download authorization has not been substantially used.

3. After delivery or activation

Requests made after download or activation are reviewed individually for duplicate purchases, verified technical inability to use the software, material delivery failure, or other documented circumstances. Services, third-party charges, migration work, and custom work are not included unless a separate agreement states otherwise.

4. Partial refunds

Partial refunds require manual review. License access remains unchanged until an operator records the resolution. The resolution may retain, suspend, or revoke access based on the remaining payment and documented circumstances.

5. License effect

A completed full refund revokes the license associated with the refunded transaction. A lost payment dispute or reversed payment also revokes that license. Continued use after revocation is unauthorized.

6. Processing

Approved refunds are returned through Stripe to the original payment method. Financial institutions control posting time. SkaiCloud Network LLC does not request payment credentials by email.